Terms and Conditions bet99 — Complete Guide to Using Our Platform

These Terms and Conditions ("Terms") govern your use of the bet99 platform, including the official website, mobile app, and all related services provided by bet99. This document takes effect as soon as you click the "Register" button, complete the account registration process, or simply browse the bet99 website.

By using the bet99 platform, you expressly agree that you have read and fully understood these Terms. If you do not agree with any part of these Terms, please stop using the platform immediately. Continued use following any notified amendment to the Terms will be deemed your acceptance of the revised terms.

To register and use the bet99 platform, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above on the account registration date.
• Not a resident or national of any region or country that explicitly restricts or prohibits online gambling activities.
• Have full legal capacity to enter into this binding agreement.
• Never having had a bet99 account previously closed due to a breach of Terms or fraud.
• Register only one (1) account. Multiple account registrations by the same individual are strictly prohibited.

Bet99 reserves the right to verify your identity and age at any time through the KYC (Know Your Customer) process. Documents that may be requested include a national ID, passport, bank statement, or recent utility bill as proof of address. Failure to provide the requested documents within the specified timeframe may result in your account being temporarily suspended or permanently closed.

All information provided during registration must be accurate, complete, and kept up to date. Providing false or misleading information is a serious violation of these Terms and may result in the cancellation of all wins and account closure without any compensation.

Every bet99 member is fully responsible for the security and confidentiality of their login credentials, including username and password. bet99 recommends that you:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) through your account settings for an additional layer of security.
• Not sharing login credentials with anyone, including family members.
• Log out of your account after every session, especially when using a public or shared device.
• Notify bet99 immediately if you suspect any unauthorized activity on your account.

Bet99 will not be held liable for any loss or damage arising from unauthorised access to your account due to negligence in protecting your login credentials. All actions carried out through your account are considered to have been performed by you unless proven otherwise.

Bet99 supports a wide range of secure and trusted local payment methods for the convenience of members in Malaysia. All financial transactions are protected by 256-bit SSL encryption and monitored by bet99's automated anti-fraud system.

Regarding deposits:

• Minimum deposit is RM10 depending on the payment method selected.
• Deposits are processed automatically and credited to your account within minutes.
• Deposited funds must be used for entertainment purposes within the bet99 platform only.
• Bet99 does not charge any processing fees for deposits; however, your bank or payment provider may apply their own charges.

Regarding withdrawals:

• The minimum withdrawal is RM50. No daily withdrawal limit for members who have completed full KYC verification.
• All first-time withdrawals require completed KYC verification before being processed.
• Withdrawal funds will be returned to the same payment method used for the deposit, unless otherwise stated.
• Withdrawal processing time is between 15 minutes to 2 hours for e-wallet methods, and up to 1 business day for bank transfers.
• Bet99 reserves the right to request additional supporting documents for large withdrawals as a standard security measure.

Any deposit made via unauthorized third-party payment methods or through an account that is not your own will be rejected and returned. bet99 is not responsible for any delays or errors caused by third parties in the payment chain.

Bet99 offers a variety of bonuses and promotions to new and existing members from time to time. All such offers are subject to specific conditions stated in each related promotion. The following general terms apply to all bonuses unless otherwise stated:

• Each bonus has a wagering requirement that must be met before bonus funds can be converted into withdrawable cash.
• Bonuses may only be used within the bet99 platform and cannot be transferred to another person.
• Bet99 reserves the right to void any bonus obtained through unauthorised means, fraud, or exploitation of system vulnerabilities.
• Only one account per individual, per household, or per IP address is eligible to claim each promotion unless otherwise stated.
• Bet99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Promotions may not be combined unless the promotion terms explicitly permit such combination.

All games available on the bet99 platform are operated using a Random Number Generator (RNG) that has been independently audited and certified by a recognized third-party certification body. This ensures that every game outcome is random, fair, and cannot be manipulated by any party, including bet99 itself.

• Each game has its own rules and RTP (Return to Player) which can be found in the respective game information.
• Wins are calculated based on valid game outcomes. Any wins arising from technical errors, software faults, or server disruptions are void and will not be paid out.
• Bet99 reserves the right to void or suspend any wager suspected of exploiting system vulnerabilities or odds display errors.
• In live casino games, decisions made by the dealer are final and may not be disputed unless there is clear evidence of a procedural error verifiable through video recording.
• Sports betting is subject to additional sports rules available in the Sports Betting section of the bet99 platform.

The following actions are strictly prohibited on the bet99 platform and may result in immediate account closure, forfeiture of all balances and wins, and legal action where applicable:

• Identity Fraud — registering or using an account under a false identity or the identity of another person.
• Money Laundering — using the bet99 platform as a channel to process funds from illegal activities.
• Use of bots or automated software — using any scripts, bots, or automated tools to play games or exploit the bonus system.
• Result Manipulation — any attempt to influence or manipulate game outcomes through technical means or collusion with other parties.
• Bonus Abuse — registering multiple accounts or using false information specifically to claim bonuses unlawfully.
• Cyberattacks — any attempt to hack, attack, or disrupt the technical infrastructure of the bet99 platform.
• Coercion and Threats — threatening or coercing bet99 staff or other members in any form.

Bet99 cooperates fully with the relevant authorities in any investigation involving criminal activity conducted through our platform. Relevant account data and information will be provided to authorities in accordance with applicable legal requirements.

All content on the bet99 platform — including but not limited to logos, graphic designs, user interfaces, text, images, audio, video, software, and source code — is the exclusive property of bet99 or third parties who have licensed its use to bet99.

You are not permitted to copy, redistribute, republish, modify, or use any part of the bet99 platform's content for any commercial purpose without prior written consent from bet99. Personal, non-commercial use is permitted subject to reasonable limits.

Any violation of bet99's intellectual property rights may result in legal action, including claims for damages, injunctions, and legal costs.

To the extent permitted by applicable law, bet99 is not liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use the platform, including:

• Financial losses resulting from game outcomes or wagering decisions.
• Service disruptions due to system maintenance, technical failures, or events beyond our control (force majeure).
• Losses resulting from unauthorized access to your account due to your own negligence.
• Acts or omissions of third-party service providers integrated with the bet99 platform.

In cases where bet99's liability cannot be fully excluded, bet99's maximum total liability to you is limited to the amount you have deposited in the 30 days preceding the event giving rise to the claim.

You may close your bet99 account at any time by contacting our customer support team. Before closing, please ensure all remaining balance has been withdrawn, as bet99 is not responsible for funds left in the account after closure is confirmed.

Bet99 reserves the right to suspend or close any member's account without prior notice in the following situations:

• Violation of any section of these Terms and Conditions.
• Suspected of fraud, money laundering, or other illegal activities.
• Failure to pass the KYC verification process within the specified period.
• Requests from relevant authorities or regulatory bodies.
• Account inactive for more than 24 consecutive months.

For accounts closed due to a Terms violation, bet99 reserves the right to withhold the account balance pending the outcome of an internal investigation. bet99's decision in such matters is final.

If you have any complaints or disputes regarding your use of the bet99 platform, we encourage you to follow our official dispute resolution procedure:

• Step 1: Contact the bet99 customer support team via live chat or email with full details of your dispute. We will endeavour to resolve the issue within 48 business hours.
• Step 2: If you are not satisfied with the initial resolution, escalate your case to the bet99 Dispute Resolution Manager through the designated channel. The review will be completed within 7 business days.
• Step 3: If a dispute still cannot be resolved internally, you may refer the matter to an independent arbitration body recognized by our licensing authority.

All disputes relating to game outcomes must be submitted within 30 days from the date of the incident. Disputes submitted after this period will not be considered.

These Terms are governed by and interpreted in accordance with the laws of the jurisdiction where bet99 holds its operating licence. Any legal proceedings arising from or related to these Terms will be handled in the competent courts of that jurisdiction.

If any provision of these Terms is found to be invalid, unenforceable, or in conflict with applicable law, that provision shall be deemed removed or amended to the minimum extent necessary, while the remaining Terms shall continue in full force and effect.

Bet99's failure to enforce any right or provision of these Terms shall not be construed as a waiver of that right or provision for the future.