Bet99 cares about your privacy. This document transparently explains how we collect, use, store, and protect your personal data when you use the bet99 platform.
Six core pillars in the bet99 Privacy Policy that protect every member.
All data transmitted between your device and bet99 servers is protected with 256-bit SSL encryption. Sensitive data such as payment information is stored in encrypted format and cannot be read without the correct key.
You have the full right to access, amend, or request deletion of your personal data held by bet99. Requests can be submitted via customer support and will be processed within 14 business days.
The bet99 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data that is strictly necessary and ensure it is used solely for the stated purposes.
Bet99 does not sell, rent, or disclose members' personal data to third parties for marketing purposes without your explicit consent. Your data is not a commodity — it is personal information we handle with a sense of responsibility.
Member data is stored in data centres equipped with multi-layered physical and digital security. Internal access to members' personal data is restricted to staff who genuinely require it to perform their duties.
In the event of any data breach affecting your personal information, bet99 is committed to notifying affected members within 72 hours of becoming aware of the incident, in line with industry best practices.
Welcome to the bet99 Privacy Policy. This document is the official statement by bet99 on how we handle your personal information as a member or visitor of the bet99 platform. Your privacy is not merely a legal obligation to us — it is a core value in the way we operate.
Bet99 operates as an online entertainment platform offering a wide range of casino games, video slots, bingo, sports betting, and esports to users in Malaysia. In the course of providing these services, we need to collect and process certain personal data. We are committed to doing so in a transparent, responsible manner, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy applies to all personal data collected through the official bet99 website, the bet99 mobile app, email and live chat communications, and any customer service channels we operate. By registering or using any part of the bet99 platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy bet99 for a full overview of your rights and responsibilities as a member.
Bet99 collects your personal data through several methods — directly when you register or use the platform, automatically when you browse our website, and sometimes from legitimate third-party sources such as identity verification providers. The following are the categories of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number, gender | Registration form, KYC |
| Contact Data | Email address, phone number, residential address | Account Registration |
| Financial Data | Bank account details, e-wallet account numbers | Deposit & withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatically during use |
| Usage Data | Gaming history, total betting amount, wins and losses | Automatically during gameplay |
| Communications Data | Support chat records, emails sent to us | Customer Support Communications |
Bet99 does not collect sensitive data such as your medical records, religious beliefs, or political views. We also do not knowingly collect personal data of children under 18 years of age. Should we discover that such data has been collected without our knowledge, it will be deleted promptly.
All data we collect is used for specific and legitimate purposes. bet99 does not use your data for purposes unrelated to providing platform services without your consent. The following are our data usage purposes:
You may withdraw consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting the bet99 customer support team.
Bet99 does not sell or disclose your personal data to third parties for their own commercial purposes. However, in operating the platform, we need to share certain data with the following parties on a legitimate basis:
All third parties receiving personal data from bet99 are required to sign a data protection agreement ensuring they handle your information to a security standard equivalent to or higher than that of bet99. We conduct regular audits of all third-party providers to ensure ongoing compliance.
The bet99 platform uses cookies and similar tracking technologies to enhance your experience, maintain login session security, and analyse platform usage patterns. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help documentation.
The security of your personal data is the top priority at bet99. We continuously invest in the latest security technologies and processes to protect your information from unauthorised access, disclosure, alteration, or destruction.
The security measures we implement include:
While bet99 takes all reasonable steps to protect your data, no system can guarantee 100% absolute security. You also play an important role by keeping your login credentials confidential and notifying us immediately if you suspect any suspicious activity on your account.
As a bet99 member whose data we process, you have the following rights under the Personal Data Protection Act 2010 (PDPA) of Malaysia and international best practices:
You have the right to request a copy of the personal data we hold about you. This request will be processed within 14 business days.
If your data is inaccurate or incomplete, you have the right to request a correction by providing the accurate information.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time without penalty.
In certain circumstances, you may request that the processing of your data be temporarily restricted while any dispute is being resolved.
You may request your data in a machine-readable format for transfer to another service provider where applicable.
To submit any request related to your privacy rights, please contact the bet99 data protection team via email at [email protected]. Include your account details and the type of request you wish to submit. We will acknowledge receipt of your request within 3 business days.
Bet99 does not retain your personal data longer than necessary for the original purpose of collection or to fulfil legal obligations. Retention periods vary by data category:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be personally associated with you.
Bet99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.
When there are material changes to this Privacy Policy — particularly those that directly affect your rights — we will notify you via:
Your continued use of the bet99 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with the procedures set out in Section 7.
The latest version of this Privacy Policy is always available on the bet99 website and is marked with the "Last Updated" date at the top of this document.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how bet99 handles your personal data, our Data Protection Officer (DPO) team is ready to assist you.
You can reach us through the following methods:
Important: bet99 will never ask for your password or sensitive account information via email or message. If you receive such a communication claiming to be from bet99, please ignore it and report it to us immediately as it may be a phishing attempt.
Answers to the most frequently asked privacy questions from our members.
Create a free bet99 account and enjoy a safe, fair, and entertaining online experience. Your personal data is protected with the latest encryption technology at all times.